AI was implemented. It wasn’t used.
Observed state Tool selection was complete. A pilot had been conducted, and initial results were confirmed. Leadership expectations were high, and preparations for full rollout were underway. From the outside, the AI initiative appeared to be progressing successfully. On the ground, a different pattern emerged. Some individuals used the tools. Most did not. Even when used, adoption was temporary. Teams reverted to previous ways of working.AI existed in the system. But it was not consistently used. What was not the issue Training had been conducted. Documentation was available. The issue was not lack of knowledge. People understood how to use…